Shipping policy

By placing an order through this website, you agree to the terms outlined below. These conditions are designed to ensure clear understanding of our services and to protect both parties involved in the transaction.

1. General

All orders are subject to stock availability. While we strive to maintain accurate inventory, occasional discrepancies may occur. If any item in your order is out of stock, we will ship the available items and contact you to choose between a refund for the unavailable item or waiting for restock.

2. Shipping Costs

Shipping fees are calculated at checkout based on the package’s weight, dimensions, and destination. These charges are collected at purchase and represent the final cost to the customer.

3. Returns

3.1 Returns Due to Change of Mind
Humberside Power Tools accepts returns for change of mind within 30 days of receiving the item. Items must be unused, in original packaging, and in resellable condition. Customers are responsible for return shipping costs and arrangements. Upon receipt and approval of the return, a store credit will be issued for the returned goods’ value. Shipping charges are non-refundable.

3.2 Warranty Returns
Valid warranty claims must be submitted within 90 days of receipt. Return shipping is prepaid by the customer. Upon approval, we will reimburse return shipping costs. Warranty claims are processed within 7 business days after we receive the item. Resolutions include:

  • Refund to original payment method
  • Store credit
  • Replacement item (subject to availability)

4. Delivery Terms

4.1 Domestic Transit Time

  • Economy Shipping (Free): 5–8 business days
  • Standard Shipping (£15): 3–4 business days
  • Handling Time: 1–3 business days

4.2 International Shipping
Humberside Power Tools does not currently offer international shipping.

4.3 Dispatch Times
Orders are dispatched within 2 business days of payment. Our warehouse operates Monday to Friday, excluding national holidays. We strive to minimize delays during holiday seasons.

4.4 Change of Delivery Address
Delivery addresses can be updated any time before dispatch. Please contact us promptly with any changes.

4.5 P.O. Box Shipping
We ship to P.O. boxes via standard postal services only. Courier delivery is not available for P.O. box addresses.

4.6 Military Address Shipping
We can ship to military addresses using postal services (e.g., USPS). Courier services are not supported.

4.7 Out-of-Stock Items
In-stock items will be shipped immediately. Backordered items will ship once restocked.

4.8 Delayed Deliveries
If your order exceeds the expected delivery timeframe, please contact us to investigate with the courier.

5. Tracking Notifications

Once your order is dispatched, you will receive a tracking link to monitor your delivery in real-time via the carrier’s information.

6. Damaged Parcels in Transit

If your parcel arrives damaged:

  • If possible, reject the parcel and contact us immediately.
  • If you accepted delivery while away, please contact our customer service team for further instructions.

7. Duties & Taxes

7.1 Sales Tax
Sales tax is included in all product prices displayed on our website.

7.2 Import Duties & Taxes
Humberside Power Tools does not currently ship internationally. If international shipping is offered in the future, duties and taxes will be the recipient’s responsibility. Refusal to pay duties will result in the package being returned at the customer’s expense. Refunds will cover the product value only, excluding original and return shipping fees.

8. Cancellations

Orders may be canceled before dispatch by contacting us. Once dispatched, please refer to our Returns Policy for further options.

9. Insurance

All parcels are insured for loss and damage up to the declared courier value.

9.1 Damaged in Transit
We will issue a refund or replacement after courier confirmation of damage.

9.2 Lost in Transit
Refunds or replacements will be issued once the courier confirms the parcel is lost.

10. Customer Service

We’re here to help. For any inquiries or support, please contact us:

Address: 434 Beverley Rd, Hull HU5 1LP
Phone: +44 14 8244 8477
Email: contact@humbersidepowertools.co.uk